I’ve received a damaged or defective item. What should I do?
We take pride in the quality of our items and if there is anything less than great, we want to make it right. In case you receive a damaged or defective item, please contact our customer service and we’ll try and sort it out for you as soon as possible. Make sure to include the information below:
1) Your order number.
2) Product name or SKU number/Product code (you can find this in your confirmation email).
3) Describe the damage/defects and provide clear photos.
I received the wrong item. What should I do?
We always want to ensure that we get you all your faves! If we made a mistake and sent the wrong item, don’t worry – we’ll make it right!
In case you receive the wrong item, please contact our customer service and we’ll try and sort it out for you as soon as possible.
Make sure to include the information below:
- Your order number
- Provide photos of the items and the package you received.
What should I do if my package is missing an item?
If you’ve received a package with an item missing, it’s most likely one of two things:
1) To get your orders to you as fast as possible, some orders may arrive in separate packages. Check your shipping confirmation email to see if your order will arrive in multiple packages.
2) If you have not received your entire order by the expected delivery date, please contact our customer service so we can look into this for you as quickly as possible.
Where should I send my returns?
Once you submit your request for return, we will send you the return address. Please ONLY ship it to the return address that we provide, and not to the address on your original package or your return will not be received.
Do you provide free return labels?
:We usually don’t cover the return cost, but if there is any quality issue with the item, kindly contact our customer service and we will solve the issueas soon as possible.
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