How about the shipping fees?
The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also the most expensive way. By ship is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.
Do you guarantee safe and secure delivery of products?
Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.
What is the average lead time?
For samples, the lead time is about 7 days. For mass production, the lead time is 20-30 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.
If my order is delayed,what should I do?
If you don’t receive your package within the time frame,please feel free to contact our customer service.We’ll be more than happy to help!
I purchased two solar street lights，why did I only receive one package? Where is my other stuff?
1) Usually, we will ship two items with two separate packages by FedEx, due to the large size. And there will be two tracking numbers, but the website systems allow only one tracking number to be uploaded.
2) So, you can see only one tracking number in your order. But we’ll send a message to you to let you know all the tracking numbers of the packages.
- Please feel free to contact us to through this email address: marketing03@sresky.com